Frequently Asked Questions | PayDollar

Frequently Asked Questions

We Have Answers

  • eCommerce Services
  • Application
  • Technical
  • Operation and Finance
...

eCommerce Services

There are basically 2 service plans, namely
i. PayDollar eCommerce Standard Plan
ii. PayDollar eCommerce Premier Plan
We accept applications from any businesses, organizations and charitable bodies registered in the Hong Kong SAR.
PayDollar merchants in Hong Kong may accept world-wide credit/debit cards (Visa, Mastercard, American Express, JCB, Discover Cards and Diners International Club, China UnionPay), FPS, PPS, Octopus, Alipay, AlipayHK, WeChat Pay, Apple Pay, Google Pay, Samsung Pay, Atome.
Currently, PayDollar e-commerce merchants can accept payments in AUD, BND, CNY, EUR, HKD, IDR, JPY, KRW, MOP, MYR, NZD, PHP, THB, GBP, USD and many more, and range of currencies of Asian countries. Holders of overseas credit cards may also shop at the site, and we settle the transactions in merchant registered currency. The issuing banks of such credit cards convert the payments into their respective currencies and charge the cardholders with such amounts.
There are only few standard chargeable items for a merchant. There is an one-off set-up charge, a small monthly service charge and transaction commission based on the payments received and a chargeback handling fee, but no other hidden charges. For details, please contact us at +852 2538 8278.
For PayDollar e-Commerce plan merchants, there is no addition fee charged by any party other than PayDollar. For PayDollar Premier plan merchants, the selected bank may levy its charges to the merchant. Please note that there may from time to time be contingent charges (e.g. refund processing charge), which may be collected by PayDollar or our partner bank.
All PayDollar e-Commerce merchants must have their own websites. If you don't have a website but would like to accept payments online, you may apply our service via direct payment link.

Application

Yes, in order to implement our services, a PayDollar e-Commerce merchant has to own and run a website. However, at the moment you apply for our services, you don't need to have a running website. You may contact us when you have the site ready for publishing, or you may choose to apply for our services and at the same your site is being developed.
If the applicant has provided all necessary information and documents, normally it takes about 5-10 working days for an application to be approved, depending on the business nature and background.
Normally, it takes about 1-3 working days to complete the implementation, given the merchant's website meets our technical requirements. The extent of work largely depends on the complexity of your online application.
Yes, each PayDollar e-Commerce payment services merchant account is offered for use at only ONE website. Merchants should apply for an account for each of the sites they operate.
Applicants of our services should submit the completed Application Form together with documents (if applicable) including but not limited to:
  • Copy of the HKID / passport and address proof (latest 3 months) of the applicant.
  • Copy of the business registration
  • Copy of the certificate of incorporation (for limited company)
  • Copy of the corporate account bank statement (either 1 within 3 months)
  • For limited company with more than 2 directors, minimum 2 director's HKID or passport and address proof is needed (latest 3 months). For shareholders with above 25% shares, the above documents are needed as well.
  • Copy of the latest of NAR1

Whenever necessary, we may also require copies of audited financial statements and tax return for the last three years, business plans (for new business) and bank guarantees.

...
...

Technical

Basically our payment services are independent of the e-commerce software you are using, as long as it provide the necessary parameters for us to process transactions. For merchant who is using MIVA Merchant or OS Commerce, PayDollar provides a related API or scripts for merchant to connect our payment service platform. Merchant can also develop their own API to serve this purpose, and PayDollar provides payment module of osCommerce and Zen-Cart to enable merchant integrate with PayDollar Payment page from the open source shopping cart.
No. There are many factors that could affect the speed of a website, like the power of the host server, quantity and size of images in the site, search methods and so on.
When a customer places an order at PayDollar merchant's website and selects the payment method, the customer will be redirected to our payment page for payment processing. All necessary parameters (e.g. transaction amount, order reference number, customer name) will be carried forward to the payment page at the same time. When the payment is processed, the results (either successful or failed) will be shown to the customer in another web page. Such information will also be fed to the designated web page of the merchant. for more sophisticated post-payment processing.
Please email us at [email protected].

Operation and Finance

When a customer pays with a credit card, details of the payment is passed to the bank for processing, which is completed in seconds. The result appears on the customer's web browser, and is passed to the merchant's site. Furthermore, the merchant may log in the PayDollar Merchant Administration site any time to view the status of the payment and access hosts of other functions such as real-time void, refund, etc.. In any case, a summary of the payment is sent to the customer by email upon payment confirmation.
PayDollar merchants may log in PayDollar Merchant Administration site any time, and access various online reporting tools to track the credit card payment transactions and even download the report for accounting purpose.
Each PayDollar merchants is entitled to accept payments from customers up to predetermined daily, monthly and per-transaction limits, which are different between merchants. Such limits are subject to adjustments according to business volumes, chargeback records and so on.
The availability of refund service depends on the service plan.
  • PayDollar e-Commerce merchants should submit a completed "Refund Requisition Form" to us, stating details of the transaction to be refunded. There is no refund charges and refund charges will be returned to merchants
  • PayDollar e-Commerce own-merchant-account customers should raise refund requests directly to our partner bank.

In any case, we monitor refund activity of merchants very closely. We are particularly concerned with excessive refunds since such may mean unsatisfactory service level (like late delivery or stock shortage).

The name of the merchant will appear on the credit card statement.
Merchants may receive payments by cheque (at a charge). Normally PayDollar e-Commerce merchants receive payments (less transaction commission) twice a month (on the 1st and 16th day of each month, to reimburse payments received between the 1st and 15th of the previous month, and that between the 16th and the end of the previous month respectively).
We do not deduct setup fees, monthly fees or marketing expenses from received payments of merchants. Such charges are billed to merchants separately. On the other hand, transaction commission, refund and chargebacks (if any) will be deducted from received payments before reimbursement.
...